Shipping Policy
Shipping Policy
Football Nation – Confident Shopping Experience
At Football Nation, we are committed to providing a reliable and satisfactory purchasing experience. We understand that you may have doubts about our services and we are here to help.
Free delivery worldwide
For a limited time, Football Nationis offering FREE worldwide deliveryon all orders. Our team normally takes 1 to 3 business days to process and ship your order.
Shipping Options:
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Padrão (Secured):8 to 15 working days
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Padrão:10 a 20 dias úteis
Once your order has been shipped, you will receive a notification with tracking information.
Free shipping at first order:We offer free shipping at first order as a thank you for helping us!
Verify your delivery:To ensure that your order is received promptly, please confirm that your delivery address is correct and complete.
Reshipping Tax:If your package is returned due to an incorrect or incomplete delivery, or not received, we may resend it for a reshipping tax of US$10.
Delivery time:Orders are generally processed and shipped within [X] days. This tracking information allows you to monitor your package.
What to do if you do not receive your order
If you have not received your order, please contact us immediately. We pride ourselves on our customer service and will do everything possible to locate your order and resolve the problem as quickly as possible.
Entrega com Falha:
If the package cannot be delivered due to incorrect delivery or absence of the recipient, the customer will refuse to collect it, it will be returned to Football Nation. In these cases, credits will be issued at the store, deducting any costs related to false delivery, including return fees, factory tax and taxes.
Item not received, but tracking indicates that it was delivered:
We do not refund or replace tracked items as delivered. We recommend that you deliver the items in a safe manner.
Correct incorrect delivery or shipping:
It is the customer's responsibility to provide correct delivery. If notified before shipping, we will try to update it (we do not guarantee). After shipping, the error is considered by the customer and no refunds will be issued.
Cancellation Policy
At Football Nation, our goal is to make your shopping experience perfect and satisfying.
Eligibility for cancellation:
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Orders that have not been shipped or attended to.
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Requests are due within 1 dayafter placing your order.
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Orders that do not include personalized items or items made on an order.
Cancellation process:
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Please contact our support team by phone, e-mail or live chat.
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Provide the number of your order, or name of the customer and reason for cancellation.
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Our support team will confirm your eligibility and guide you in the cancellation process.
Reembolsos e Cobranças:
If approved, the full value will be refunded using the original payment method. Shipping taxes, taxes or processing taxes (5% of the order value) may not be refunded.
Exceções:
Personalized items or items made on an order, or orders that have already been shipped, cannot be canceled. In these cases, consult our Returns and Trucks Policy.
Atualizações da Política:
Football Nation reserves the right to update this policy at any time, without prior notice. Clients should review it periodically.
If you wish, you can unite all the policies (Privacy Policy + Returns and Refunds + Freight + Cancellation) in a single bilingual document, ready to be posted on the Football Nation policies page, all by email footbalnation@gmail.com